What a Medical Center Bill Covers
The Patient Accounts Department is available to answer any questions that you may have pertaining to your medical center bill. The department may be reached by calling 201-833-3338 or 201-833-3339 during regular business hours, Monday through Friday from 8:30 pm to 4pm or by visiting our offices located on the lobby level of the medical center. For questions regarding a bill for an outpatient service, please call 866-240-2404. Should you require financial counseling, call 201-833-3157.
Please understand that you may receive bills for non-medical center charges such as services rendered from your physician or a consulting physician such as a radiologist. Questions regarding bills other than those generated from Holy Name Medical Center should be directed to the appropriate billing party. For your convenience, Holy Name Medical Center offers an online Patient Accounts Service Center on our website at www.holyname.org. Through this service, you may pay your bill online, while saving time and postage.
To access the Patient Account Service Center visit https://healthpay.holyname.org/opc
select your option - pay your bill; view your account balance; view insurance payments; read a glossary of terms.
Your Rights While a Medicare Medical Center Patient
You have the right to receive all of the medical center care that is necessary for the proper diagnosis and treatment of your illness or injury. Your discharge date should be determined solely by your medical needs, not by DRGs or by Medicare payments.
- You have the right to be fully informed about decisions affecting your Medicare coverage or payment for your medical center stay.
- You have the right as an inpatient to receive a copy of an Important Message that informs you about your medical center discharge appeal rights.
- You have the right during your medical center stay to be fully informed about your discharge plans, discharge date and the medical center.