Your Care at Holy Name During the Pandemic

As the number of people with COVID-19 starts to rise again in the northeast, be assured that Holy Name Medical Center continues to practice stringent cleaning protocols and follows social distancing guidelines while helping you and your family meet your healthcare needs and goals. Our approach to caring for patients who have and do not have COVID reflects the same level of vigilance and safety initiated at the onset of this crisis.

Here are some of the questions:

What cleaning precautions were taken at Holy Name?

In early May, Holy Name was the first hospital in northern New Jersey to perform a deep, rigorous cleaning of our 450,000 square feet of clinical and non-clinical space. We began with manual disinfection, followed by applying electrostatic sanitizing mist, and then blasted UV-C light to kill more than 30 types of pathogens - including COVID-19. We maintain this practice today, in addition to performing rigorous cleaning and sterilizing multiple times throughout the day in patient care locations. In outpatient areas, all exam rooms and equipment are cleaned thoroughly between patients. Most importantly, all COVID-19 patients are treated in separate areas of the hospital from non-COVID- 19 patients.

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What services are available to me currently?

Most of the Medical Center has reopened, after we expanded services as public health guidelines permitted. Outpatient services and treatments are available, as well as elective surgeries and other procedures.

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Is it safe to go to the Emergency Department?

Yes, of course. We strongly advise anyone who is experiencing a medical emergency to go to the Emergency Department. Please advise the registration staff immediately if you are experiencing any COVID symptoms – fever, chills, cough, shortness of breath, nausea, vomiting and/or diarrhea – or know you’ve been exposed to someone with COVID.

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Is it safe to have a baby at Holy Name?

Definitely. We have welcomed many healthy babies for the past 95 years and continue through the COVID pandemic. We are still restricting visitors in our BirthPlace to one support person for the laboring mother. He/she must have a temperature screening upon arrival, remain in the room with the mother and wear a mask. To reduce potential exposures, if the support person needs to leave the hospital, he/she will not be able to return or have someone else take their place.

All our physicians, nurses, and other patient care staff wear full PPE for protection. We have separate birthing and C-section suites for non-COVID mothers and for those who have tested positive.

Before coming to the hospital, you must call your healthcare provider for further instructions about parking, entering the hospital, and screening procedures. You will be allowed to bring a small snack; meals will be provided to new moms and their support persons.

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How can I prepare in advance for my visit to the hospital?

You must pre-register with your provider before coming to the hospital. You will receive instructions from your provider or a member of the Holy Name staff as to what you should bring and where you should park. Bring only a minimum of necessities with you, including your insurance card.

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What can I expect when I arrive at Holy Name?

You will be notified in advance as to where you should park and which entrance you should use. Face masks are required for all individuals entering our facilities. You may wear one from home, or if you don't have one, we will give you a mask upon arrival. All Holy Name staff will be wearing masks, reducing everyone's potential exposure to COVID-19.

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Will I need to wear gloves or have access to hand sanitizer?

Upon your arrival, you will be given directions for hand hygiene. DO NOT wear gloves as they can be cross-contaminated. We have hand sanitizer dispensers throughout the hospital and outside every patient room.

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Will I be screened for COVID-19 upon arrival?

Several days before your appointment you will be screened by phone, asked questions about your health and if you've been in contact with anyone who is sick. Once you arrive, you will be asked several questions again and have your temperature taken.

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Will I encounter any COVID-19 treatment areas during my appointment or hospitalization?

No, all patients who are being evaluated and/or treated for COVID-19 are cared for in separate areas of the ED, in COVID-only negative-pressure nursing units, and in specialized ICUs.

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How is social distancing maintained in waiting areas?

Appointment times are being spaced out to allow for a minimum of people in all areas. In addition, appropriate social distancing of at least 6 feet apart with seating is maintained in all waiting areas.

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Are visitors allowed back into the medical center?

Our visitor policy has changed to welcome back patient visitors into the Medical Center, seven days a week, from 1 p.m. to 7 p.m.  only and with these guidelines:

  • One visitor per inpatient, including pediatric patients.
  • One visitor with a patient in the Emergency Department, Department, except for patients with COVID symptoms. A visitor will not be allowed to wait with a patient who may have COVID.
  • One support person for a woman delivering a baby.
  • One person to accompany a patient undergoing an outpatient procedure, who will be allowed to stay with the patient prior to the procedure only.
  • All vendors and salespeople will continue to be barred from entering the medical center.

All visitors must be over age 18 and will be screened upon arrival in the main lobby or the ED, including a temperature scan at one of the kiosks, in addition to practicing hand hygiene.

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Will I have access to the Bistro café, Starbucks, or gift shop?

The Patio Grill visitor café and the gift shop are reopened to the public. Social-distancing regulations are in place. Starbucks is still closed.

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Are hospital events, lectures, classes, and Cancer Support Community programs still on hold?

All our Center for Healthy Living classes, programs and lectures, as well as those through Cancer Support Community continue to be offered virtually.

Maintaining physical and mental well-being is critical for your overall wellness. We invite you to join our virtual classes at holyname.org/events or email us at centerforhealthyliving@holyname.org.

For Cancer Support Community programs, please see our calendar of events to register online at or email cancersupport@holyname.org for more information.

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How do I schedule a visit with a Holy Name provider?

You can schedule a telemedicine appointment with a Holy Name healthcare provider at NorthJerseyTelemedicine.com. Once you locate your provider, you must call his/her office to book an appointment. Online scheduling will be coming soon.

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If I don't have a primary care healthcare provider or specialist, can Holy Name help me find one?

Yes, visit NorthJerseyTelemedicine.com. You can find a primary care provider by entering internal medicine, family medicine, pediatrics, or obstetrics/gynecology to search for a provider.

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For More Information:

1-877-HOLY-NAME (1-877-465-9626)

info@holyname.org

718 Teaneck Road, Teaneck, NJ 07666
Tel: (201) 833-3000
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COVID-19 INFORMATION:

  COVID-19 Resource Center               

  Your Care during the Pandemic